A Claude Skill that answers support questions in your voice
Turn your help docs, refund policy and tone into a reusable Skill, so Claude drafts on-brand, policy-accurate support replies you approve in seconds instead of writing from scratch.
What this looks like
One step on screen at a time. Read it, do it, tap Next.
A Claude Skill that answers support questions in your voice
Step 1 of 10
Understand what a Skill is
A Skill is a reusable playbook: instructions plus reference files that Claude loads automatically when the situation matches. Build a 'Support reply' Skill once and every future chat can dra
Checkpoint
You can explain the loop: Skill drafts, human approves.
Before you begin
Tick these off as you sort them. Stopping halfway to create an account is how a fifteen-minute build becomes an hour.
0 of 7 ready
Ticks are saved on this device, so you can come back to them.
- Account
Skills are available on paid plans. If Settings → Capabilities does not show a Skills section, your plan does not include them yet.
- Have ready
Gather the three things a new support hire would need: your help/FAQ content, your refund and cancellation policy, and 2–3 real replies you are proud of (for tone).
- Know-how
Decide the hard lines up front — refunds beyond policy, discounts, legal commitments. These become explicit 'never' rules in the Skill.
- Time
Fifteen to build the Skill, ten to test it against real past tickets.
The basics — ticked once, remembered everywhere
- Account
Either the hosted version or a self-hosted install. Everything here works the same on both — the only visible difference is the shape of your webhook URLs.
Create a workspace - Know-how
Adding a node, connecting two of them, and pressing Execute. If any of that is new, the free primer covers it in about ten minutes.
- Credential
You will paste at least one secret during setup. A password manager beats a notes app, and it stops you pasting a live key into a chat window by accident.
The shape of the setup
The Claude features you will touch, left to right, in the order you use them.
What you will build
Jump straight to any step, or print the list and tick it off beside your Claude tab.
If something goes wrong
Everything ready?
Start walkthrough