Refunds & receipts

Email support@flowstep.app from the address you bought with, within 30 days of purchase, and ask for a refund. We process it back to the original card, usually the same day and always within three business days. Your bank may take a further five to ten days to show it.

You do not need to justify it, and following some of the walkthroughs first does not disqualify you. Access is removed once the refund is issued.

Repeat refunds on repeat purchases, or bulk requests that look like content scraping, will be declined. That is the only case.

Stripe emails a receipt to the address used at checkout as soon as the payment succeeds. If it is not there, check spam, then email us and we will resend it. Need a VAT or company name on the invoice? Send us the details and we will reissue it.

Access unlocks the moment the payment confirms. If a walkthrough still shows as locked, the usual cause is being signed in with a different email than the one used at checkout. Sign out, sign back in with the purchase email, and it will appear. If it still does not, email us the receipt and we will attach the purchase to the right account within a few hours.

Please email us first. A chargeback takes weeks and locks the account automatically; a refund takes minutes. We have never refused one.