Turn support emails into classified, ready-to-work Jira tickets

Step 1 of 12

01 / 12Gmail Trigger

Trigger on new support emails

Create a workflow and add a Gmail Trigger watching the support inbox for new messages, filtered to unread mail in the main inbox so replies and threads don't retrigger it.

The n8n panel for: Trigger on new support emails5 things to set here
  1. 1Open the Gmail Trigger node — double-click it on the canvas
  2. 2Workflow name — copy the value below
  3. 3Poll Times — copy the value below
  4. 4Label Names or IDs — copy the value below
  5. 5Check before moving on — Sending yourself a test email starts a workflow execution within a few minutes.
Gmail Trigger panel in n8nTap to enlarge
Workflow name
Email to Jira ticket
Poll Times
Every 5 minutes
Label Names or IDs
INBOX
Watch out
Confirm this only fires on genuinely new emails, not every poll — check the trigger's read/unread behaviour before activating.
Checkpoint
Sending yourself a test email starts a workflow execution within a few minutes.